Privacy Policy

When you place an order or interact with our platform, we collect the following personal information:

• Contact details: Full name and mobile number provided at checkout.
• Delivery address: Street address, area, and any landmark you provide.
• Order data: Items ordered, order value, timestamps, and order ID.
• Payment information: For online payments processed via Razorpay, we do not store any card or UPI credentials. Razorpay's own privacy policy governs payment data.
• Usage data: Browser type, pages visited, and session data collected through cookies and Google Analytics / Google Tag Manager.

• To process and deliver your food orders.
• To contact you via the mobile number you provide for order updates, delivery coordination, or issue resolution.
• To improve our menu, pricing, and service quality.
• To send promotional offers or launch announcements — only if you have opted in via WhatsApp or other channels.
• To comply with applicable laws and prevent fraud.

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Delivery partners: Your name, phone number, and delivery address are shared with our delivery riders solely for fulfilling your order.
• Payment processors: Razorpay processes online payment transactions. We share only the order amount and order ID with them.
• Legal authorities: When required by law, court order, or government regulation.

Our website uses cookies and similar technologies to improve your browsing experience. We use:

• Essential cookies: Required for the cart and checkout to function correctly.
• Analytics cookies: Google Tag Manager and Google Analytics to understand how visitors use our site. These do not identify you personally.

You can disable cookies in your browser settings; however, this may affect the functionality of the checkout process.

We retain your order data for a period of 3 years for accounting, legal compliance, and customer support purposes. You may request deletion of your personal data by emailing us at orders@bhooklagi.in. We will process deletion requests within 30 days, subject to any legal retention obligations.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website is served over HTTPS. Online payments are handled entirely by Razorpay, which is PCI-DSS compliant. We do not store any payment card details on our servers.

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at orders@bhooklagi.in.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes your acceptance of the revised policy.